OpenText Streamlines the Way Enterprises Digitally Communicate with Customers
Self-Service Innovations in Exstream Empower Marketers
OpenText Exstream 16.6 introduces self-service, browser-based design, authoring and interactive editing, which helps free marketing, business and other non-technical users to compose and edit their own HTML5 templates without technical assistance or additional coding. Marketers will be able to eliminate process bottlenecks and save time in creating and deploying high-quality, responsive and compliant digital communications to customers, while reducing the burden on enterprise IT departments.
Organizations that rely on Exstream will also benefit from new customer journey modeling. Users who own the customer journey may graphically model the creation and delivery steps for all communications using an intuitive, web-based drag-and-drop visual interface. Line of business process owners, who have the greatest understanding of their customers, may now define what type of outputs to produce, how to deliver those outputs across all channels and what to do if delivery fails.
"The ability to quickly and effectively communicate with customers via their preferred digital channels is critical to marketers responsible for customer experience," said
Exstream 16.6 innovations will be launched at Enterprise World in
OpenText CCM solutions help businesses build better customer experiences across all touchpoints. Exstream is used by more than 5,000 enterprises worldwide to drive profitable lifetime customer relationships. Exstream was recognized as a leading CCM solution in the 2018 Aspire Leaderboard for
OpenText will also be showcasing innovations in its Intelligent Forms Automation solution, OpenText LiquidOfficeTM, and latest advances in Content Services at DSF '19. These solutions reflect the company's ongoing commitment to helping enterprises deliver rich and streamlined digital experiences for customers.
Engage with OpenText at DSF '19
- Conference attendees can access demos and further information about Exstream 16.6 and other OpenText innovations at booth 301 at the DSF '19 exhibit.
Guy Hellier, Vice President of Product Management for Customer Experience Management (CEM), will speak on "Content Analytics: Delivering Intelligent and Connected Customer Experiences" on Tuesday, May 7, at 1:10 pm. Sean Baird, Director of Documentum Product Marketing, will participate as a panelist in the session " Tech Panel: The Future of ECM: Content Services vs. Document Management vs. Collaboration" on Tuesday, May 7at 10:10 am. Mark Jackson, Senior Product Manager, will speak on "Improving Customer Experience with Omni-Channel Data Collection and Unified Forms Processing" on Tuesday, May 7, at 9:10 am. He will also participate as a panelist in the session "Roundtable: The State of Forms Technology" on Wednesday, May 8, at 9:10 am.
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information about
Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the
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Lisa Ragusa, OpenText, 925-640-0688, firstname.lastname@example.org